Achieving Higher Productive Levels by Using Microsoft Copilot with CRM

The future of work is here, and it’s powered by AI. Imagine a workplace where tedious tasks are automated, giving employees more time to focus on what truly matters. Firms are constantly seeking ways to streamline operations, enhance client interactions, and drive business growth.

A recent survey reveals that nearly 9 out of 10 workers are eager to use AI to reduce repetitive tasks. Microsoft Copilot is poised to meet this demand, offering AI-driven solutions that integrate seamlessly with CRM systems to transform how professional services operate. By integrating AI with CRM and ERP systems, businesses can drive innovation and boost productivity across all functions. It has already been proven that this could save businesses up to 30% in operational costs.

And the best part? These capabilities can extend to any CRM that can be integrated with Microsoft Copilot, providing a versatile toolkit for various industries.

Benefits Achieved Under Each Business Operation with Microsoft Copilot integration with your CRM. 

(*Note: Numerous other benefits haven't been mentioned here; covering them all would turn this blog into a report)

Sales

For sales teams, Microsoft Copilot offers game-changing capabilities. AI handles administrative tasks like writing email responses and summarizing meetings, freeing sales professionals to build relationships and close deals. Copilot generates detailed email summaries from Teams meetings, pulling in relevant CRM data. This allows sellers to spend more time with customers and less on clerical work.

• Writes email responses and meeting summaries.

• Pulls relevant CRM data for email summaries.

• It frees up time for sales professionals to engage with customers.
  

Customer Service

Could AI-driven customer support be the key to exceeding your customers’ expectations? The answer is yes! Customer service is another area transformed by Microsoft Copilot. AI drafts contextual answers to customer queries in chat and email formats, giving agents the information they need to resolve issues quickly. Interactive chat experiences are enriched with knowledge bases and case histories, ensuring excellent customer care. Power Virtual Agents' conversation boosters make it easy to build effective virtual agents that provide accurate answers from company websites and internal knowledge bases.

• Drafts contextual answers to customer queries.

• Enriches chat experiences with knowledge bases and case histories.

• Simplifies building virtual agents with conversation boosters.

• Provides accurate answers from company websites and internal knowledge bases.

Marketing

Marketing teams can greatly benefit from Microsoft Copilot as Copilot facilitates, simplifying audience segmentation and data exploration. This AI capability helps marketers discover new customer segments and refine targeting strategies. Copilot assists in generating fresh email campaign content and creating targeted segments, making marketing efforts more efficient and impactful. Employee productivity has proven to increase by 25%.

• Facilitates natural language dialogues with customer data platforms.

• Simplifies audience segmentation and data exploration.

• Helps discover new customer segments and refine targeting strategies.

• Generates fresh email campaign content and creates targeted segments.

If you could leverage Copilot in marketing strategy by using the data of your CRM, it can become a game changer with AI providing real-time insights and content suggestions.

Project Management

Project managers can also reap substantial benefits from Microsoft Copilot. Managers can create project plans in seconds by describing project details to Copilot, saving valuable planning time. These plans can be easily customized to align with specific project requirements. Copilot also simplifies the creation of project status reports, integrating scheduling and financial data into concise summaries. This reduces time spent on research and writing, allowing managers to focus on strategic tasks. Additionally, Copilot helps identify and mitigate risks by scanning active projects for common risk factors, such as delays or budget overruns.

• Creates project plans by describing details in natural language.

• Customizes plans to align with specific project requirements.

• Simplifies the creation of project status reports with integrated data summaries.

• Reduces time spent on research and writing.

• Identifies and mitigates risks by scanning for common risk factors.

Finance

Microsoft Copilot integration with CRM enhances this business process for collections managers and improves collaboration with their customers. The AI-generated summary of customer accounts, overdue invoices, and payment history helps prioritize which customers need attention based on the information present in the CRM. Personalized customer communication using AI-generated emails saves time and increases overall efficiency. This boosts successful collection rates and proactively keeps customers in good standing. Copilot displays these AI-generated summaries in the new Collections coordinator workspace, powered by Microsoft Azure OpenAI's large language model, reducing the time spent reviewing collections details. Collections coordinators can thus help their organizations improve cash flows by ensuring more timely payments.

• Generates summaries of customer accounts, overdue invoices, and payment history.

• Prioritizes customers needing attention.

• Personalizes customer communication with AI-generated emails.

• Increases efficiency by eliminating the need to navigate multiple screens.

• Boosts collection rates and proactively maintains customer relationships.

Supply Chain

Supply chain management sees significant benefits from integrating CRM with  Microsoft Copilot. The system uses predictive insights to flag potential external issues like weather, financial changes, and geographic disruptions. By identifying impacted orders and processes, supply chain planners can proactively address potential disruptions. Copilot can automatically draft emails to alert partners about these issues as it has access to the information available in the CRM, which helps businesses mitigate risks before they escalate.

• Uses predictive insights to flag potential external issues.

• Identifies impacted orders and processes.

• Proactively addresses potential disruptions.

• Automatically drafts emails to alert partners about issues.

If you have read this far, the good news is that your organization is now aware of the benefits of Microsoft Copilot. It's all about taking the first step. We are ready to discuss how CRM integration with Microsoft Copilot can help your organization. Book an initial call to have an insightful, enriching, and beneficial conversation with us at ALTA Consulting.